Platform_vendor_interview

Stakeholders - Ebook platform provider/vendor including providers of discovery services that include ebooks in their central index

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Interviews are based on a ‘structured' approach based on structured interview templates.

Platform providers
Ebrary ebooks platform and Summon Discovery service ||  || Jane Burke ||
 * **Vendor** || **Comments** || **Contact details** ||
 * Dawson || on project team || Jude Norris ||
 * EBSCO || on project team. Discovery Service provider || Scott Wasinger ||
 * Ingram (MyiLibrary) || on Project team || Nadine Prowse ||
 * Proquest/Serial Solutions
 * ExLibris Primo discovery service ||  || Robert Bley ||

Questions

 * **Interview question/theme** || **Why will this be helpful to know? Why should we ask this? Other comments** ||
 * ===**GENERAL ebooks**=== ||  ||
 * How many ebooks do you currently offer to (UK) HE customers. || Get some sense of the scale of the market ||
 * How big a part of your business is providing ebooks to UKHE ||  ||
 * Through what channels do you offer ebooks.ie how can customers avail themselves of your ebook offering ||  ||
 * Where do you get your ebooks from ||  ||
 * How do you see the ebook market developing in HE. How important is the HE ebook market to you || Understand the landscape into which PDA fits. Chapters? ||
 * ===**PDA**=== ||  ||
 * If you no NOT offer PDA why not. ||  ||
 * If you DO offer PDA how does it work ||  ||
 * What level of transactions is going through PDA at the moment || get some relative sense of scale to other ways of providing ebooks to HE ||
 * Who are the main advocates of PDA at the moment--and why ||  ||
 * Why do you think **users** take advantage of PDA || getting to user motivations ||
 * What data or services do you provide to support the user (motivations/needs)-eg recommender services, ratings. reviews? || trying to see where metadata fits into what might be a range of user centric services ||
 * ===**METADATA**=== ||  ||
 * Where do you get/how do you create, ebook metadata || understanding the metadata flow cf RIN Creating catalogues report 2009 ||
 * What is the nature of the metadata you provide:ie AACR/MARC record (bibliographic/descriptive) --TOC chapter headings, blurbs etc ||  ||
 * Do you enhance the metadata (you get from e.g. publishers) for your customers. If so in what way || ie is this part of their 'added value'? CF added services question above ||
 * In your view what are the key metadata for //discovery// of ebooks by users ||  ||
 * What is the role of metadata in helping users //select and purchase/recommend// for purchase. Are their particular metadata element for example that are critical ||  ||
 * Is there a role of for metadata in //de-motivating// user from selecting ebooks. Eg ‘if only I’d known that about the book I’d never have selected it'. ||  ||
 * Who gets access to your metadata-libraries, discovery services providers ||  ||
 * Do you charge customers (e.g. libraries) for metadata ||  ||

DAWSON
(Jude Norris)

EBSCO
(Scott Wasinger)

Ingram
Nadine Prowse