Stakeholders - Students
Structured Interview template

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Ken Chad ken@kenchadconsulting.com Tel: +44 (0)7788 727 845 Twitter: @kenchad

Interviews are based on a ‘structured' approach based on structured interview templates.
It was not possible to get students together for interviews during the vacation months (the main part of project time frame. Student interviews took place on 26th October 2011

Questions to ask

Interview question/theme
Why will this be helpful to know? Why should we ask this? Other comments
What is the problem you are facing (when you are looking for/using an ebook). Why do you care
basic motivational question
How do you 'solve' that problem now

What alternatives do you consider

Why do you select the option you select-and what do you like/dislike about it

What frustrates you when you are trying to solve this problem

What other people are involved in the process and what if any is the interaction with these people
e.g. librarian
do you/how do you use the ebooks
[Avoiding the word 'download'? Some platforms primarily provide the ability to read online, using 'download' might lead students to think we are only asking about chunks of content that students choose to download for off-line reading, where the platform permits it.]
Maybe need to describe what ebooks are.differentiate them for other resources
Take me through the process
big open question so we don't pre-empt stuff


where do you find out if an ebook is available (eg Reading list, library discovery service/library catalogue [avoid 'OPAC', say library catalogue instead]

in what kind of situation do you think an ebook is most appropriate [eg. fact checking; reading a paragraph/chapter/whole book; light/medium/heavy use]

How do you decide whether to use an ebook. What information do you use to help you decide
motivations
More detailed/explicit variant of above? Do you read the blurb, look at the publication date, chapter titles etc, or do you tend to open up the book and 'flick through it' (view sections of the full text) to determine if the book meets your needs.

When looking for books on a topic (e.g. for coursework, or a project /dissertation) - as opposed to a recommended text - do you tend to look for the best books you can find on sites external to the library (e.g. Google, Amazon) and then see if the library has them, or do you tend to search what the library has (e.g. catalogue, discovery service) and 'make do' with what is readily available to you? -
[Do you actually start by looking for a book when doing this sort of research, or are you searching for 'stuff' in any format, be that a book, chapter, journal article etc? ]

Have you ever asked the library to buy a book or ebook? Why / why not?

Do book reviews influence you? (where? in Amazon? in journals/magazines?)

If you could add comments / tags to book records in the library catalogue / discovery service, would you?





Student Interviews

1. Law


2. Psychology


3. Science (1)


4. Science (2)